A SimpleTexting alternative for teams that follow up leads by text
Who each fits, what each costs, and how to switch.
On SimpleTexting
- Three seats, then $20 for each extra user
- Credits expire at the end of next month
- Replies sit beside the promos
On Textually
- Every seat included
- Texts last 12 months
- Sequences stop on a reply
The short answer
SimpleTexting is a strong pick for SMS marketing to a subscriber list, with keywords, picture messages and three seats on every plan. Textually is the better fit when a team follows up leads and customers one to one: sequences that stop when someone replies, one shared inbox, unlimited seats, and US and Canadian registration done for you.
Checked October 18, 2026. Facts about SimpleTexting come from simpletexting.com; what its users say is quoted from public reviews. Sources are at the end of the page.
Why follow-up teams look for a SimpleTexting alternative
SimpleTexting’s users love its chat support. Its unhappy users describe being cut off, refunds refused and replies that are hard to find.
63 Trustpilot reviews read, October 18, 2026, with the 1 to 3 star filter used on purpose: complaint counts are out of the 20 low-rated reviews and describe unhappy customers. G2 and Capterra blocked direct reading.
In their users’ words
What they love
usually resolves or helps with issues within minutes.
Easy to use platform and great customer service
What frustrates them
there’s actually no way to see incoming texts
I was just told that I am unable to get a refund for unused credits
SimpleTexting and Textually, point by point
In the order SimpleTexting’s users raise them. Each point says who comes out ahead.
Seeing and answering replies
Textually aheadSimpleTextingOne inbox or one per person, with assignments and saved replies.
TextuallyOne inbox for every number and campaign, with Needs reply, Snoozed and Done. A reply ends that lead’s sequence.
Replies from leads land in their own queue, away from promotions.
Seats
Textually aheadSimpleTexting“All paid plans come with three user seats”; each extra user is $20 a month.
TextuallyUnlimited on every package.
Adding a fourth person costs nothing on Textually.
Credits and texts
Textually aheadSimpleTextingMonthly credits; unused credits roll over to the end of the next month.
TextuallyBought texts last 12 months, oldest used first. Replies free.
A slow month doesn’t cost you the texts you bought.
Support
Our promiseSimpleTextingAbout 40 of 63 Trustpilot reviews praise fast chat support; 7 of 20 low-rated reviews say it’s slow when something breaks.
TextuallyA real person who knows your account replies within one business hour, 9 to 6 Eastern. 24/7 cover on request at no extra cost, confirmed before you sign up.
Both answer fast. Ours is the person who set up your numbers, and we have no public reviews yet.
Marketing features
SimpleTexting aheadSimpleTextingKeywords that join a list, picture messages, contests, sign-up forms, link tracking, a mobile app and a free trial.
TextuallyText messages only, built for one-to-one follow-up.
For promotions to a subscriber list, SimpleTexting does more.
Time to first text
SimpleTexting aheadSimpleTextingQuick approval on local numbers; their toll-free page says three to five business days.
Textually1 to 3 weeks, with a review call and registration done for you.
SimpleTexting gets you sending sooner.
Canada
EvenSimpleTextingServes the US and Canada.
TextuallyVerified toll-free numbers for Canada with no verification fee, STOP and ARRET, local hours.
Both text Canada; ours handles the French opt-out word.
What a month costs, by team size
Our assumptions, to show the sum: one local number each, carrier fees left out. SimpleTexting plan prices as listed by JustCall (only the 500-credit tier was readable on their own page); Textually at the founding price.
| Team | SimpleTexting | Textually |
|---|---|---|
| 1 person, 500 texts a month | $39 | About $79 |
| 5 people, 3,000 texts a month | $159, with 2 extra users at $20 | About $149 |
| 10 people, 5,000 texts a month | $379, with 7 extra users at $20 | About $204 |
For one person sending a few hundred texts, SimpleTexting costs less. From about five people up, unlimited seats and texts that last 12 months make Textually cost less.
Pick SimpleTexting if
- You send promotions to a subscriber list that joins by keyword or form.
- You need picture messages, contests or link tracking.
- You’re one person sending a few hundred texts a month.
- You want to start sending this week.
Pick Textually if
- Your team follows up leads and customers one to one.
- Four or more people answer texts.
- You want texts that last 12 months.
- You want follow-ups that stop the moment someone replies.
World-class customer support, right from the get-go.
When you need help, a real person who knows the product and your account answers. Our team has built and supported software at fast-growing startups. As we grow, 24/7 support is where we’re headed for every customer.
A real person replies within one business hour, 9 to 6 Eastern.
Round-the-clock cover on request at no extra cost, confirmed before you sign up.
Write to hello@usetextually.com.
How to switch from SimpleTexting
Check your billing date
Credits roll over only to the end of the next month, so switch near the end of a billing cycle.
Start registration with us first
Get access and we file your registration. It takes 1 to 3 weeks, so keep SimpleTexting running until your numbers are live.
Export contacts and opt-outs
Take your contacts with their consent details and your opt-out list, so nobody who said stop gets a text.
Build the follow-up and launch
Import by CSV or Sheets, write the sequence, and answer every reply from one inbox.
Questions to ask any texting provider
- Do my credits expire?
- What does each extra user cost?
- Where do replies to a campaign show up?
- Who files my registration?
Questions.
Other alternatives
How much does SimpleTexting cost?
SimpleTexting plans are sized by monthly credits, with three user seats on every paid plan and $20 a month for each extra user, on simpletexting.com/pricing, checked October 18, 2026.
Do SimpleTexting credits roll over?
Unused credits roll over to the end of the next month. Texts bought on Textually last 12 months.
Does SimpleTexting work in Canada?
SimpleTexting says it helps businesses in the US and Canada. Textually texts both and verifies toll-free numbers for Canada with no verification fee.
Is SimpleTexting good for sales follow-up?
It can work, though it is built around marketing to a subscriber list. A team doing one-to-one follow-up gets sequences that stop on a reply and one shared inbox on Textually.
What is a good SimpleTexting alternative?
For promotions to a list, similar tools such as Textedly or EZ Texting. For one-to-one lead follow-up with a team, Textually.
Sources
Read on October 18, 2026. Product names are their owners’ trademarks. Spotted something out of date? Write to hello@usetextually.com and we’ll check it.
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