Customers stay
for the conversation.
Textually exists to help businesses keep talking with the people they serve: the lead who asked a question, the customer about to renew, the client who could use one more thing. We built it so those conversations happen by text, at the right moment, from a number people recognise.
Acquisition
The first text after a form, a call or an inquiry, sent while the interest is warm, and a follow-up when it goes quiet.
Retention
Onboarding check-ins, reminders and renewals, from the number the customer already knows.
Expansion
The well-timed question that turns a happy customer into a bigger one: an upgrade, a referral, a review.
Lifetime value is built one reply at a time.
We believe the value of a customer is built over years, in small moments: a quick answer, a reminder that saves a missed visit, a check-in that lands on the right day. A customer who feels known comes back, buys again and tells a friend.
Texting should make those moments easy. Too often it is treated as a megaphone: one blast, then silence. We think it works best as a conversation that keeps going, so we built Textually around sequences that stop when someone replies, an inbox the whole team answers from, and one number per customer.
We also handle the part that keeps most teams from starting. We register your numbers with the carriers, keep consent records, and add the opt-out line until a person replies, so you can focus on what to say.
What we believe.
A text starts a conversation.
Every sequence stops the moment someone replies, so a person on your team picks it up from there.
Trust comes first.
We register every number, check consent before every text, and honour STOP at once.
One number, one relationship.
Each customer hears from the same number every time, so every message reads as one thread.
Replies belong to the team.
One shared inbox, so no customer waits on a single person’s phone.
The best customers are the ones
you keep talking to.
Textually is built for teams in the US and Canada.