# Textually

> Textually is a business texting platform built on sequences. Teams in the US and Canada text leads and customers with multi-step sequences, one-off campaigns, reminders and alerts, sent from numbers registered to their business, and answer every reply from one shared inbox.

Textually is a business texting platform built on sequences. Teams text leads and customers with multi-step sequences (text, wait and condition steps), one-off campaigns, reminders and alerts, sent from numbers Textually registers for each customer (US 10DLC brand and campaign registration, Canadian toll-free verification), and answer every reply in one shared inbox. It is used by sales teams, agencies, real estate, insurance, recruiting, home services, clinics and customer success teams in the US and Canada. Compliance is built in: consent records, a stored consent statement at every import and launch, the carrier opt-out line until a reply, STOP and ARRET handled at once, sending hours. Access is by application; each team is reviewed and onboarded by hand.

Key facts:
- Channels: SMS text messages only, to US and Canadian (+1) numbers.
- Compliance built in: consent check before every text, the carrier-registered opt-out line until the person replies, STOP and HELP handled at once, sending days and hours.
- Pricing: a $49 monthly platform fee, locked for your first 12 months (founding price for the first 1,000 teams; standard price $99 a month), with unlimited seats; numbers $10 a month local, $12 toll-free; texts bought up front in buckets from 5 cents down to 2.5 cents a text (1,000 for $50 up to 100,000 or more at $2,500 per 100,000, up to 500,000 at once, a quote above that), usable for 12 months from the day you buy them; replies free; registration at cost.
- Contact: hello@usetextually.com

## Pages

- [Home](https://usetextually.com/overview.md): what Textually does, how it works, features, pricing summary and FAQ
- [Pricing](https://usetextually.com/pricing.md): the platform fee and the founding price, numbers, text buckets and their per-text prices, how long texts last and how texts are counted
- [Why text](https://usetextually.com/why-text.md): what texting does for a business (follow-ups, reminders, payments, sales, trust), how known companies use it, with sources
- [Texting rules](https://usetextually.com/texting-rules.md): consent, opt-outs, 10DLC, toll-free, TCPA, CTIA and CASL in plain words
- [API and webhooks](https://usetextually.com/developers.md): the REST API (add leads with consent records, look up leads, read replies) and signed webhooks for replies, opt-outs and finished campaigns
- [Apply for access](https://usetextually.com/apply): the application form

## For your team

- [Text sequences for sales teams](https://usetextually.com/for/sales-teams): Follow up on every lead by text: multi-step sequences that stop when someone replies, from numbers registered to your business, with replies in one inbox.
- [Texting for agencies and their clients](https://usetextually.com/for/agencies): Run text sequences and campaigns for each client in its own workspace, on numbers registered to the client, with one inbox per client and roles for your team.
- [Texting for real estate agents and teams](https://usetextually.com/for/real-estate): Answer buyer and seller inquiries fast by text, send showing reminders and stay in touch with a sequence that stops when they reply, all from one inbox.
- [Texting for insurance agents and agencies](https://usetextually.com/for/insurance): Follow up on quotes, start renewals a month early and keep claimants updated by text, with consent records, sending hours and one inbox for every reply.
- [Texting for recruiters and staffing teams](https://usetextually.com/for/recruiting): Reach candidates by text: application updates, interview scheduling, reminders and shift offers as short sequences, with every reply in one shared inbox.
- [Texting for home services and contractors](https://usetextually.com/for/home-services): Follow up on estimates, confirm visits and ask for reviews by text: short sequences from your registered numbers, with every customer reply in one inbox.
- [Appointment texting for clinics](https://usetextually.com/for/clinics): Send appointment reminders that people can answer, follow up after a missed visit and keep texts free of health details, from registered numbers in the US and Canada.
- [Texting for customer success and onboarding](https://usetextually.com/for/customer-success): Welcome new customers, check in during the first month, start renewals early and win back past customers by text, with one contact on one number.
- [Texting for nonprofits](https://usetextually.com/for/nonprofits): Reach supporters and volunteers by text: event reminders, volunteer shifts and updates as short sequences, with consent records and replies in one inbox.

## Guides

- [Agency texting for clients: brand, consent and replies](https://usetextually.com/guides/md/agency-texting-for-clients): An agency can text leads for a client when the client is the sender: the client's business registers, consent names the client and replies have an agreed owner.
- [Appointment and payment reminder text sequences](https://usetextually.com/guides/md/appointment-and-payment-reminder-texts): Send two reminders, 3 days and 1 day before, with an easy way to confirm or reschedule, then follow up after a miss. Templates and what trials show.
- [Business texting rules for the US and Canada, updated 2026](https://usetextually.com/guides/md/business-texting-rules-us-canada): Business texts need a registered number, consent first, opt-outs honored within 10 business days and sensible hours. Every US and Canadian rule, dated.
- [CASL text messages: consent and unsubscribe rules for Canada](https://usetextually.com/guides/md/casl-text-messages-canada): Under CASL, a commercial text to a Canadian needs express or implied consent, your name and contact details, and an unsubscribe honored within 10 business days.
- [Clinic and dental appointment reminder texts: what to send](https://usetextually.com/guides/md/clinic-appointment-reminder-texts): Reminder texts for clinics and dental offices: a 3-day and 1-day sequence, what the trials found, and what to leave out of the text under HHS guidance.
- [Customer onboarding texts: a first-month sequence](https://usetextually.com/guides/md/customer-onboarding-texts): Onboard customers by text with one named contact on one number: a welcome on day one, setup and training check-ins, and a day-30 review. Templates and consent.
- [Estimate follow-up texts for contractors and home services](https://usetextually.com/guides/md/estimate-follow-up-texts): Follow up on an estimate with three or four short texts over about ten days, ending with a close-the-loop text. Sequences, timing and consent for home services.
- [Follow-up text message templates for sales and customers](https://usetextually.com/guides/md/follow-up-text-templates): Follow-up text templates for leads, quotes, candidates, renewals and reviews, written as short sequences with waits that stop when the person replies.
- [How many follow-up texts should you send a lead?](https://usetextually.com/guides/md/how-many-follow-up-texts): Start with three or four texts over one to two weeks, the last a closing text, and stop the moment a lead replies. What the evidence shows, and when to stop.
- [How to register for 10DLC and verify toll-free numbers](https://usetextually.com/guides/md/how-to-register-10dlc): To register for 10DLC, your texting provider files your brand and campaign with The Campaign Registry. Here is what to prepare and how Canada differs.
- [How to text customers in Canada: numbers, CASL and French](https://usetextually.com/guides/md/texting-canadian-customers): To text Canadians, send from a verified toll-free number, hold CASL consent, name your business in each text, and honor STOP and ARRET at once.
- [How to text existing customers: sequences and consent rules](https://usetextually.com/guides/md/texting-existing-customers): Text existing customers at set moments (onboarding, check-ins, renewals, reminders, win-back, reviews) with short sequences that stop on reply.
- [How to write a business text message: rules and examples](https://usetextually.com/guides/md/write-a-business-text): A good business text names you, gives the reason, asks one easy question and fits in one segment with the opt-out line. Plain rules with examples.
- [Insurance text messages for quotes, renewals and claims](https://usetextually.com/guides/md/insurance-texting-quotes-renewals): Text insurance quote leads the same day, start renewal reminders a month out, and send claims updates people can reply to. Sequences, consent rules and timing.
- [Is cold texting legal? US and Canada rules for B2B teams](https://usetextually.com/guides/md/is-cold-texting-legal): Cold texting carries real legal risk in the US and Canada and goes against carrier guidance. What the TCPA, state laws, CTIA and CASL say, and safer routes.
- [Missed meeting and no-show texts: a rebooking sequence](https://usetextually.com/guides/md/missed-meeting-no-show-texts): After a missed demo, call or interview, text within the hour, send a booking link the next business day, then close the loop. Timing and templates.
- [Real estate text message follow-up for buyer and seller leads](https://usetextually.com/guides/md/texting-real-estate-leads): Text new real estate leads within minutes, then run a short sequence that stops when they reply. Scripts for buyers, sellers, showings, offers and nurture.
- [Recruiting text messages to candidates: sequences and rules](https://usetextually.com/guides/md/texting-candidates-recruiting): Text candidates to confirm applications, book interviews, send reminders and offers, and re-engage past finalists, with sequences that stop on reply.
- [Renewal reminder texts: sequences that start a month out](https://usetextually.com/guides/md/renewal-reminder-texts): Start renewal reminder texts about 30 days before the date, follow up a week later and again 7 days before. Sequences for contracts, memberships and plans.
- [Review request texts: when to ask and what the rules allow](https://usetextually.com/guides/md/review-request-texts): Ask for a review by text soon after the job, remind once, and ask every customer the same way. Templates, plus what the FTC, Google, Yelp and Trustpilot forbid.
- [SMS for sales and customer follow-up: the complete guide](https://usetextually.com/guides/md/sms-sales-and-customer-follow-up): SMS follow-up is a short series of personal texts to people who agreed to hear from you, sent from a registered number and stopped when they reply.
- [SMS opt-in language examples and how to record consent](https://usetextually.com/guides/md/sms-consent-opt-in-examples): Good SMS opt-in language names your business, says what you will text and how often, and explains STOP and HELP. Examples for forms, paper, calls and keywords.
- [Speed to lead: how fast to answer a new lead by text](https://usetextually.com/guides/md/speed-to-lead-texting): Answer a new lead within the hour, inside your sending hours. What 2024 tests show about slow replies, where the old speed multipliers come from, and setup.
- [STOP texts and opt-out rules: what counts and how fast](https://usetextually.com/guides/md/stop-and-opt-out-rules): Replies like STOP, QUIT or UNSUBSCRIBE revoke consent, and you have at most 10 business days to honor them in the US and Canada. What counts and what to reply.
- [Texting quiet hours: what time businesses can send texts](https://usetextually.com/guides/md/texting-quiet-hours): Federal rules bar sales texts before 8 a.m. and after 9 p.m. recipient time, and some states stop at 8 p.m. The statutes quoted, and a safe sending window.
- [What is an SMS segment? Character limits, emoji and cost](https://usetextually.com/guides/md/text-message-segments): An SMS segment holds 160 characters, or 70 with an emoji or curly quote. How splitting, special characters and the opt-out line change what a text costs.
- [Win-back texts for lapsed customers: sequences and consent](https://usetextually.com/guides/md/win-back-texts): Short win-back text sequences for customers who have gone quiet, and how to check consent first: US revocation rules and CASL's two-year and six-month windows.

## Optional

- [Full text of every page](https://usetextually.com/llms-full.txt)