Appointment texting for clinics.
Two reminders before each visit, a follow-up after a missed one, and every reply answered from one inbox.
What teams use it for
Appointment reminders
Reminders 3 days and 1 day before, the timing a large trial found worked better than one.
Missed visits
A rebooking text the same day, with a way to pick a new time.
Recalls
Recall reminders for patients due a check-up, sent within your sending hours.
- Text
Hi {{First name}}, a reminder of your visit at {{Clinic}} on {{Date}} at {{Time}}. Reply C to confirm or R to reschedule.
- Wait
2 days
- Condition
No reply yet: next step
- Text
See you tomorrow at {{Time}} at {{Clinic}}. Reply R if you need a new time.
Until a person replies, each text ends with: Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.
Consent, opt-outs and registered numbers are built in.
- Keep texts to the time, place and a way to reply: no diagnosis, test results or treatment details.
- Texts go only to people with a consent record, and you confirm consent at every import, push and launch.
- Every text carries the registered opt-out line until someone replies. STOP or ARRET ends texts at once.
Built around the rules for texting the US and Canada.
Questions.
Do two reminders work better than one?
In a 2018 randomised trial of 54,066 patients at Kaiser Permanente Colorado, reminders 3 days and 1 day before a visit led to fewer missed visits than one reminder.
Can patients reply?
Yes. Replies land in your shared inbox, and the sequence stops for that patient so they get no further reminders.
Set up your first sequence.
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