Who is the GoHighLevel integration for?
Agencies run client work in HighLevel sub-accounts. The integration connects one sub-account at a time, so each client’s contacts come into their own list and their own texting numbers.
Textually is business texting built on sequences: texts go out from numbers we register for your business, each lead stays on the number that first texted them, and every reply lands in one shared inbox. GoHighLevel stays your record of who each person is and what happened.
How do I connect GoHighLevel to Textually?
Four steps, all in Settings, then Integrations. Nothing is texted during setup: an import only fills a list.
- Connect. In Textually, open Settings, then Integrations, then GoHighLevel, and sign in to GoHighLevel to approve the connection.
- Match fields. Phone, name, email and company are matched for you. Match a consent source and date too if GoHighLevel holds them.
- Test import. Textually reads your first 100 contacts and shows how many would come in, how many are ready to text, and why the rest would stay out. Nothing is saved and nobody is texted.
- Import. The contacts land in a list under Lists, then Integrations, then GoHighLevel. From there you push them into a campaign like any other list.
Textually reads contacts from the HighLevel sub-account you connect. Name, phone, email and company come matched already, and custom fields can be matched by hand.
How does consent work for GoHighLevel contacts?
A contact gets a consent record only when GoHighLevel itself holds a consent date and a consent source or a yes on an opt-in field. Textually never makes one up from the import date.
Contacts with Do not disturb turned on for texts are left out. If you record consent in a custom field, match it in the field step.
Contacts without a consent record still come into the list, so you can see them, but a text step skips them, the same as a CSV import. Record consent on the list when you have it, or confirm consent for the whole campaign at launch, and they become textable. More in SMS opt-in wording.
What does Textually write back to GoHighLevel?
When someone texts back or opts out, Textually adds a note to their GoHighLevel record with what they said. You can also turn on a note when a lead finishes a sequence.
Your team answers the reply in Textually’s shared inbox, from the same number the lead already knows. GoHighLevel gets the history, so anyone who opens the record there sees that the lead wrote back, and that a STOP means no more texts.
Does it stay in sync with GoHighLevel?
Yes, if you turn on Keep in sync. Every hour Textually reads contacts added or changed in GoHighLevel since the last sync and updates the list.
- A GoHighLevel record already in the list is updated when its values change, never added twice.
- A new record whose phone number is already in the list is left out, so nobody gets the same text twice.
- Records with no phone number, a number outside the US and Canada, or a do-not-text mark in GoHighLevel stay out, and the test import tells you how many.
Disconnecting stops the reading and the notes. Your list and everyone already in it stay as they are.