# Textually: Outbound sequences, sent by text

> Textually is a business texting platform built on sequences. Teams in the US and Canada text leads and customers with multi-step sequences, one-off campaigns, reminders and alerts, sent from numbers registered to their business, and answer every reply from one shared inbox.

Multi-step text campaigns with every reply in one inbox. For teams selling in the US and Canada.

- Apply for access: https://usetextually.com/apply
- Pricing: https://usetextually.com/pricing
- Last updated: 2026-10-14

## How it works

### 1. Bring your list

Upload a CSV or paste from a spreadsheet. Your columns stay as they are.

- CSV upload or paste
- Your own columns, kept as they are
- Mobiles, landlines and VoIP tagged

### 2. Push leads to a campaign

Match the phone, name and consent columns, then push. New rows can join on their own.

- Phone number required
- Consent source and date travel with each lead
- New rows join automatically

### 3. Write the sequence

Texts, waits and conditions. Personalise with any column and see the segment count as you type.

- Text, Wait and Condition steps
- {{Column name}} fields
- Segment count and AI drafts

### 4. Launch and let it run

Pick numbers, days and hours, then launch. Each step goes out on time, from the number that first texted that lead.

- Sending days and hours
- One number per lead
- Landlines and opt-outs skipped

### 5. Answer replies in one inbox

Every reply from every number, with the full thread. A reply stops that lead’s sequence.

- One queue for every number
- A reply ends the sequence
- Draft replies and summaries

## Use cases

### New leads

#### Inbound follow-up

Reach new form leads while they are still interested. Trigger: push the day’s new leads.

1. Text: Hi {{First name}}, it’s Sam from Northwind. Thanks for asking about {{Product}}. Is a quick call today or tomorrow good?
2. Wait: 1 day
3. Condition: No reply yet: next step
4. Text: Happy to answer by text instead. What would help most?

#### Event leads

Follow up with people you met before they forget you. Trigger: push the list after the event.

1. Text: Hi {{First name}}, Sam from Northwind. Good to meet you at {{Event}}. Worth a 15-minute follow-up next week?
2. Wait: 2 days
3. Condition: No reply yet: next step
4. Text: I’ll leave it here. Reply any time if the timing changes.

#### Missed meetings

Rebook people who missed a demo or call. Trigger: push the people who missed their meeting.

1. Text: Hi {{First name}}, we missed you today. Want to pick another time this week?
2. Wait: 1 day
3. Condition: No reply yet: next step
4. Text: Here’s my calendar if that’s easier: {{Booking link}}

### Existing customers

#### Onboarding

Welcome new customers and check in at the moments that matter. Trigger: push new customers when they sign.

1. Text: Welcome to Northwind, {{First name}}. I’m Sam, your contact here. Text this number any time.
2. Wait: 3 days
3. Text: How is setup going? Anything I can help with this week?
4. Wait: 14 days
5. Text: Two weeks in. Is {{Product}} doing what you needed?

#### Renewals

Start the renewal conversation a month early. Trigger: push accounts renewing next month.

1. Text: Hi {{First name}}, your {{Plan}} renews on {{Renewal date}}. Anything you’d like to change before then?
2. Wait: 7 days
3. Condition: No reply yet: next step
4. Text: A quick reminder that your plan renews on {{Renewal date}}. Reply here with any questions.

#### Win-back

Reopen the conversation with past customers. Trigger: push last year’s past customers.

1. Text: Hi {{First name}}, Sam at Northwind. We’ve added {{New feature}} since we last worked together. Worth a look?
2. Wait: 5 days
3. Condition: No reply yet: next step
4. Text: Thanks either way. Reply YES and I’ll send the details.

#### Reviews

Ask happy customers for a review right after the work is done. Trigger: push customers after a finished job.

1. Text: Thanks for choosing Northwind, {{First name}}. Would you leave us a quick review? {{Review link}}
2. Wait: 3 days
3. Condition: No reply yet: next step
4. Text: One last nudge, and thank you again: {{Review link}}

## Features

### Sequences

- **Multi-step campaigns.** Text, Wait and Condition steps. A reply ends the sequence.
- **Personal texts at scale.** Any column becomes a {{field}}. Empty fields pause the lead for you.
- **Sending days and hours.** Texts go out only when you say.
- **Launch your way.** By hand, or the moment new leads arrive.

### Numbers and delivery

- **Numbers we register for you.** We register your business (10DLC) and verify toll-free numbers for Canada.
- **One number per lead.** Each lead hears from one number, so the thread stays whole on their phone.
- **Rotation across your numbers.** New leads spread across your campaign’s numbers.
- **Phone type check.** Landlines and invalid numbers are skipped before you send.

### Replies

- **One inbox.** Every reply, every number, full thread.
- **Queues that keep you current.** Needs reply, Snoozed and Done, filtered by campaign.
- **Help with the words.** A suggested reply and a short summary of the thread, ready to edit.
- **Alerts.** Know the moment someone replies.

### Team and control

- **Workspaces and roles.** Owner, Admin, Member and Viewer, with unlimited seats on every plan.
- **Pause, duplicate, export.** Pause any time, copy what works, export to CSV.
- **Segments you can see.** Character and segment count as you type.
- **US and Canada.** Texts go to +1 numbers. Others are skipped, free.

## Texting rules, built in

- **Consent first.** Texts go only to leads with a consent record, or to campaigns where you confirmed consent for everyone.
- **Opt-out line until they reply.** Every text carries the registered opt-out line until the person replies.
- **STOP works at once.** STOP, ARRET and other opt-out words end texts before the next send.
- **HELP gets an answer.** A HELP reply returns your business name and contact.
- **Registered numbers.** Every text goes from a number registered to your brand.
- **Sending hours.** Texts go out only in the days and hours you set.

The opt-out line added to each text until the person replies: "Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help."

More: https://usetextually.com/texting-rules

## Pricing

- **Platform fee: $49 a month, locked for your first 12 months.** Founding price for the first 1,000 teams. Standard price $99 a month. It covers unlimited seats, the shared inbox, compliance checks and registration upkeep.
- **Numbers: $10 a month each.** Choose local numbers for the US and toll-free numbers, $12 a month, for Canada.
- **Texts: 2.5¢ to 5¢ each.** You buy them up front in buckets, and the bigger the bucket, the less each text costs.

| Texts | Price | Per text |
| --- | --- | --- |
| 1,000 | $50 | 5¢ |
| 2,500 | $100 | 4¢ |
| 7,500 | $260 | 3.5¢ |
| 25,000 | $750 | 3¢ |
| 50,000 | $1,375 | 2.75¢ |
| 100,000 or more | $2,500 per 100,000 | 2.5¢ |

Buy 100,000 or more in steps of 100,000, up to 500,000 at once, at $2,500 per 100,000 (2.5¢ a text). For more than 500,000 at once, write to us for a quote at hello@usetextually.com.

- Unlimited seats for your whole team.
- One shared inbox for every reply.
- Consent and opt-out checks on every send.
- Numbers registered with the carriers for you.
- Replies you receive are always free.
- Local numbers are $10 a month each.
- Toll-free numbers are $12 a month each.
- Texts last 12 months from the day you buy them.
- Your oldest texts are always used first.
- Billing starts when your first number goes live.
- A text is one segment: up to 160 characters, or 70 with an emoji.

## Getting started

1. **Apply** (Day 1). Tell us who you text and how they opted in.
2. **Review call** (Within days). A short call on your use case and consent.
3. **Registration** (1 to 3 weeks). We register your brand and verify your numbers.
4. **Numbers go live** (On approval). Your numbers appear and billing starts.
5. **First campaign** (Same day). Import, write, confirm consent and launch.

What the carriers ask for, filled in once inside Textually:

- Legal and trading business name
- Tax ID or Canadian business number
- Business address and website
- An authorised contact
- Use case and how people opt in
- Two sample messages

## Questions

### What is Textually?

Textually sends multi-step text sequences to your leads and customers from numbers registered to your business, and brings every reply into one shared inbox.

### Who is it for?

Teams that text leads and customers in the US and Canada, from sales and agencies to real estate, insurance, recruiting, home services and clinics.

### Do I need my own numbers or carrier registration?

No. We register your business with the carriers and set up your numbers. Registration is charged once, at cost.

### How does Textually handle consent and opt-outs?

Texts go only to leads with a consent record. Every text carries the opt-out line until the person replies, and STOP ends texts at once.

### Which countries can I text?

The US and Canada. Other numbers are skipped, free of charge.

### What happens when someone replies?

Their sequence stops and the reply lands in your inbox. You answer from the number they already know.

### How much does it cost?

A $49 monthly platform fee, locked for your first 12 months (founding price for the first 1,000 teams; standard price $99 a month), $10 a month for each number ($12 toll-free), and texts you buy up front at 5¢ down to 2.5¢ each. Replies are free.

### Can I sign up today?

Apply today. We review every team, then register your numbers and open your workspace.

## Contact

hello@usetextually.com